Text Message Privacy Notice

1. What this covers

Casetrack is not a public service. It is provided to staff of provider agencies under a written master customer agreement between Casetrack and the agency.

This notice covers one thing: the mobile phone number you provide so that we can send you a one-time code by text message to confirm it is you signing in. It covers nothing else.

All other data handling in Casetrack is governed by that master customer agreement. This notice does not change or limit it.

2. What we collect

Your mobile phone number, and only if you choose text message as your sign-in verification method. If you use a passkey or an authenticator app instead, we do not collect a phone number.

3. How we use it

We use your mobile number only to send one-time verification codes when you sign in, and to send occasional service messages about your account. We do not use it for marketing.

4. How we share it

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as our message delivery provider, is permitted solely so that the message can reach you. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell your mobile number.

5. Your choices

You can remove your mobile number at any time by changing your verification method in your account settings. See the text message terms for how to stop messages.

6. Language

This notice is published in English. Translations are provided for convenience only. If a translation conflicts with the English version, the English version governs.

7. Contact us

info@casetrack.net
(713) 909-0509
6011 W Main St, Ste A103, No. 112, League City, TX 77573