Text Message Terms

1. What this covers

Casetrack is not a public service. It is provided to staff of provider agencies under a written master customer agreement between Casetrack and the agency.

These terms cover one thing: the Casetrack text message program, and only if you choose to receive sign-in verification codes by text message.

Your use of Casetrack itself, and all other data handling, is governed by that master customer agreement. These terms do not change or limit it.

2. What we send

Casetrack sends one-time verification codes to confirm it is you signing in. We also send occasional service messages about your account. We do not send marketing or promotional text messages.

3. How you sign up

You provide your mobile number and consent to receive these messages when you choose text message as your verification method during account setup, or when you change to it later in your account settings.

4. How often

Message frequency varies. You receive a message each time you sign in using this method.

5. Cost

Message and data rates may apply. Casetrack does not charge you for these messages; your mobile carrier may.

6. Help and stopping messages

To get help. Reply HELP to any message, or contact us at info@casetrack.net or (713) 909-0509.

To stop messages. Reply STOP to any message and you will stop receiving them.

Important: text messages are how you complete sign-in if you chose that method. If you reply STOP, you will not receive verification codes and you will not be able to sign in until you switch to a passkey or an authenticator app. If this happens, contact us or your agency administrator and we will help you change your verification method.

7. Carriers

Mobile carriers are not liable for delayed or undelivered messages.

8. Your privacy

How we handle your mobile number is described in our Text Message Privacy Notice.

9. Language

These terms are published in English. Translations are provided for convenience only. If a translation conflicts with the English version, the English version governs.

10. Contact us

info@casetrack.net
(713) 909-0509
6011 W Main St, Ste A103, No. 112, League City, TX 77573